Legal & customer care
Customer Care Desk
Guidelines for shopping, delivery, privacy, and support at HORIZON MATERIALS PRIVATE LIMITED.
Customer Care Desk
Last revised: 22 July 2026
Reach us
- Brand: HORIZON MATERIALS PRIVATE LIMITED
- Legal entity: HORIZON MATERIALS PRIVATE LIMITED
- Address: SF-226, MARVELA BUSINESS HUB, Varacha Road, Varachha, Surat, District Surat, Gujarat 395006
- Email: support@horizonmaterials.in
- Hours: Monday to Saturday, 9:30 AM - 6:30 PM
Grievance officer
For unresolved complaints, write to our seed desk at support@horizonmaterials.in with subject line "Grievance — Order [number]". We aim to acknowledge within 48 hours.
Self-service
- Track & Support — order status and ticket submission
- Help Center — FAQs and guides
- Contact form — general enquiries